Frequently Asked Questions
Will this fit my car exactly?
Yes — each cover is custom made in Australia for the exact model listed, digitally designed for that vehicle's tailgate shape. Unsure about your model or year? Contact us before ordering and we'll confirm fit.
What does it protect?
It covers the tailgate and boot lip area, protecting the paint and plastic from scratches, dings and pet claws when loading and unloading. It's waterproof and wear-resistant, with a textured finish that helps stop cargo sliding — and it pairs perfectly with our full boot liners.
How do I install it?
It attaches with the included Velcro — no drilling or cutting. Clean the contact surfaces first with a wax and grease remover (we recommend Diggers) for the strongest bond.
How long until I receive my order?
Each liner is made to order at our Sydney warehouse. Please allow up to 14 business days to receive your tracking number, plus Australia Post delivery time. Shipping is free Australia-wide, and Express Post is available for $40 — contact us before checkout to add it.
What colours are available?
Colour and stitching combinations are shown on each product page — including Black with Beige/Red/Blue stitching, Plain Black, Plain Beige, Coffee Brown, Wine Red and Blue. Want to see a real photo of a colour before ordering? Contact us and we'll send one.
Can I return or cancel a custom-made liner?
Because every liner is custom made for your specific vehicle, orders can't be cancelled once production has started (3 business days after ordering). Change-of-mind returns on custom items are subject to our CarLux Returns Policy, including a restocking fee. If your liner arrives damaged or faulty, contact us within 14 days and we'll make it right under our 6-month warranty — none of this limits your rights under Australian Consumer Law.
How do I clean it?
The PU leather surface is waterproof — wipe spills, mud or pet mess with a damp cloth or rinse with water. It stops mud, sand and liquids reaching your carpet.