Carlux Warranty

Carlux 6-Month Warranty Policy

At The Organised Auto, we stand by the quality and fit of our Carlux Boot Liners and Car Mats. Our Carlux products are backed by a 6-month warranty from the date of purchase, subject to the terms and conditions outlined below.

✅ What’s Covered

This warranty covers pre-existing manufacturing defects that were present prior to delivery of your Carlux products.

If you submit a valid claim within the warranty period and provide proof of purchase, you will be eligible for a replacement. If the exact product is unavailable, we will offer a similar alternative. The Organised Auto reserves the right to determine whether a fault qualifies as a manufacturer’s defect.

This warranty only applies to purchases made through our official store or authorised dealers.

🚫 What’s Not Covered

This warranty does not cover:

  • Damage caused by unauthorised use, including alterations, resurfacing, or modifications

  • Accidental damage (tears, cracks, dents, drops, knocks, etc.)

  • Negligence or misuse, including lack of care or abusive use

  • Environmental damage, including water exposure, fire, theft, or loss

  • Damage to face material, trims, or foot placements

  • Normal wear and tear over time

📦 Returns & Shipping

All warranty claims require that the product be returned to us for inspection.

  • If your item was delivered with free shipping, you will be responsible for covering the return postage cost.

  • However, if your claim is approved, we will reimburse your postage costs.

🛠️ How to Make a Warranty Claim

  1. Email us at support@theorganisedauto.com.au with:

    • A description of the issue

    • Clear photos of the product fault

    • Order number and purchase date

  2. Wait for our reply with instructions for the return

  3. We’ll assess your claim and update you with next steps

  4. If approved, we will send a replacement at no cost
    If denied, we can return your product at your expense

This warranty does not override the custom product return conditions as outlined in the Carlux Return Policy. Custom products are not eligible for change-of-mind refunds once production has begun, regardless of warranty status.

If you have further questions or need support, please contact us here. We’re committed to ensuring your Carlux experience is exceptional.