WHERE TO FIND YOUR ORDER NUMBER: You should have received your 4 or 5 digit order number via your email address you registered with us. Please check your spam or junk inbox as sometimes our orders are sent there.


SHIPPING DELAYS: The high volume of packages in transit may lead to delays beyond our control. Rest assured, we are in constant communication with our shipping partners to minimise any disruptions. Please also be aware any custom made Carlux boot liners or car mats take 7-10 working days to make this does not include weekends. They are dispatched using Australia Post from our Sydney warehouse.


ORDER TRACKING WEBSITES: If you are having issues tracking your order with aftership as per the below image then you can please check these websites directly with the tracking number:

Track order for Australia Post deliveries: Australia Post Tracking - 13 numbers

Track order for Couriers Please: Couriers Please Tracking - usually start with CP

Track Orders for Aramex Australia: Aramex Australia Tracking - Usually start with MP

Track Orders for P & F Logistics: P & F Logistics Tracking - Usually starts with NEX

Track Orders for Toll here: Toll Tracking

Track Orders for Fast Horse Couriers here: Fast Horse Tracking

Track Orders for Blue Care: Blue Care Tracking